Case Study
John Summers is an office manager at Hillcrest Family Medicine. The physicians at the office have voiced concern to John regarding the lack of professionalism among the office staff. They have asked John to conduct a staff meeting to focus on the importance of professionalism. The physicians have asked John to highlight five qualities of a professional in the health care setting. They have also asked John to create a dress code policy so that all employees project a professional image.
What five qualities do you think John should choose to discuss during the staff meeting? Explain why.
How might John go about creating a uniform dress code? What items might he want to include in the new policy?

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